You are solely and fully responsible for your use of the service. Sales under this website are dedicated to and strictly reserved for professional users. By using this website, any user represents and warrants that he/she is acting for professional use and purpose only and so waives any and all right attached to consumer protection in using this website. You accept that PRIPLAK will not be liable in that respect. Legal action may be taken against you should you infringe or violate these general terms and conditions as a result of which PRIPLAK suffers a loss, or an applicable law or regulation.

1. Accounts

a. Account purpose

Users may choose to create a free account in order to access the following services:

  • • Sample orders: Users can place a sample order
  • • Sample orders history: Users can keep track of past sample orders and reorder samples at the click of a button
  • • Address book: Users can save multiple addresses to send samples quickly to their contacts. Accounts are mandatory to make sample orders.

b. Confidentiality

Users who have chosen to create an account are responsible for maintaining the confidentiality of their account and password, and accept responsibility for all activities that occur under their account or password. Users are responsible in all circumstances for the data contained in their personal account or provided during their use of the service.

c. User registration

When registering for an account, the User guarantees that the information provided is accurate. Omitting or falsifying mandatory account information such as name, address or email when registering for an account is not permitted.

d. Termination clause

PRIPLAK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

2. Sample products

The images of the products displayed on the website serve an illustrative purpose only. We offer 2 different sizes, A4, Full sheet and sampling tools. PRIPLAK attempts to be as accurate as possible in showing the color and texture of its products; please note however that the actual color and texture may vary from device to device. We would advise you to refer to the actual product before finalizing your decision to use this substrate.

3. Ordering a sample

Users may order samples of sheets using the online sampling service. Users must be signed into their account to order samples. Sampling tools orders are processed separately from sample orders.

a. Samples

order limit There is no samples order limit excepted the stock limit. If there is no samples in stock, it is not possible to add a sample to the basket.

b. Adding a sample to the basket

When adding a sample to the basket, users will be asked to choose the specific characteristics of the sample desired: color, thickness, size, embossing.

c. Availability

In some cases and despite our best effort, some samples might run out of stock.

4. Prices and shipping costs

The prices indicated on the website are only valid for sampling purposes, they could not be considered as relevant for any industrial order. Prices are stated in Euros. Prices are fixed and will not be subject to any discount, rebate or reduction. PRIPLAK reserves the right to change prices at any time, and those displayed are valid on the order date only and may not apply in the future. The prices for samples are inclusive of VAT but excluding shipping costs. PRIPLAK charges a nominal shipping cost for each sample order. Shipping costs vary by country and are dependent upon the weight and size of the items you have ordered. The cost is calculated at the checkout before the User completes their order. Users will be informed of the delivery charge prior to payment. Standard deliveries include all countries covered by DHL (link to DHL delivery countries). If a User wished to order a sample to be delivered in a country which isn’t served by DHL, they should contact PRIPLAK directly. For deliveries outside the EU’s customs territory, please be advised that customs duties and other taxes may apply. You are responsible for completing the relevant formalities and for paying the relevant duties and taxes, as PRIPLAK is in no way responsible thereof. Accordingly, before placing an order, you must check all relevant information and whether it is possible to import your product by contacting the relevant authorities in the country of delivery

5. Order processing (in general)

a. Checking out and placing an order By going to their basket, the User is be able to view the details of the order as well as the unit price of products and the total price of the order. Items may then be removed from the basket, or the order cancelled. Once the order has been confirmed, the User may no longer make changes to the order. To be able to place an order, the User must be logged into their account. If the User is not a registered User, they will be prompted to create an account. Once the User has logged in or registered, they will be asked to confirm the delivery and billing details. The User will then be directed to a secure payment page and asked to pay for the order. PRIPLAK does not accept postal checks, money orders, purchase orders, bank transfers and PayPal™.

b. Order acknowledgement Once the User’s payment has been received, PRIPLAK agrees to acknowledge receipt by email within a reasonable time period. This email will contain confirmation that the User’s order is being processed as well as the details of the order, the products ordered and delivery information. The order acknowledgement indicates that the contract between the User and PRIPLAK has been formed. All Products shown on our website for sales are subject to PRIPLAK acknowledgement of the Order. PRIPLAK reserves the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by PRIPLAK unless and until it is confirmed unconditionally by PRIPLAK in the Order acknowledgement. This website being dedicated for professional use and purpose, no user has right of withdrawal or refund.

6. Payment in advance

Orders must be paid for immediately at the time the order is confirmed. You may place an order on this website and pay for your order by bankcard. Payments made by bankcard are secured by CE SP Plus and PRIPLAK does not have access to any data concerning your bankcard. Payments are made directly to our bank. Any financial costs shall remain at your burden.

7. Retention of title

Products will remain the property of PRIPLAK until the relevant price has been paid in full, in accordance with this retention of title clause. Risks will however pass to the user upon delivery to the carrier.

8. Delivery

a. Sample

orders delivery service All sample orders are prepared, processed and shipped directly from France in the five business days following the order validation, DHL transit time not included. Samples orders shipped will be automatically delivered using DHL.

b. Delay

Users are not entitled to compensation, to reject products or to cancel an order on the grounds of a delay. The User may, however, cancel an order that has not been received four weeks after the initial scheduled delivery date for a reason other than force majeure or a reason attributable to the customer, by contacting our customer services department.

c. Delivery errors and apparent defects

You agree to check upon delivery that your product is consistent with the product ordered. Complaints regarding a delivery error or apparent defect should be addressed to our customer services department within three days of delivery. Thereafter, you will be deemed to have accepted the product and you may no longer make a complaint regarding a delivery delay or an apparent defect.

d. Partial damage and loss

Products are transported at the risk of users. You should refuse to take delivery of packages that are clearly and visibly damaged in order to benefit from the warranty offered by the carrier. You should also notify our customer services department immediately so that a new package can be prepared and dispatched on receipt of the returned damaged package. In such circumstances, the delivery times given above will no longer apply. Similarly, you should refuse to take delivery of any incomplete package or package containing damaged items. By accepting items delivered by a carrier, you forfeit your right to take any action against the carrier on the grounds of damaged or missing items unless you notify the carrier of the issue and provide relevant details by recorded-delivery letter within three days of acceptance (excluding public holidays). You will forfeit the right to compensation should you fail to complete this formality.

9. Usage limitation

Samples are for prototype use to the exclusion of any other use and are not designed to be printed. PRIPLAK does not guarantee printing quality of Samples and excludes any warranty, whether expressed or implied, as far as permitted by laws.

10. Intellectual Property

Sample Products and all elements related to are protected by intellectual property and trade secret legislations and Priplak is rightful owner or licensee of related rights thereto. You are granted none of these rights on these Sample Products or any elements thereto. For the sake of clarity, you are not permitted and you commit to not perform reverse-engineering on these Sample Products or any elements thereto You therefore acknowledge that PRIPLAK or its assigns may take legal action against anyone who copies, distributes, broadcasts, reverse-engineers or uses the whole or part of one or more of these elements (even if the elements have been modified) without prior written expressed PRIPLAK’ permission.

11. Limitation of our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • • Use of, or inability to use, our website
  • • Use of or reliance on any content displayed on our website.
  • • Loss of profits, sales, business, or revenue.
  • • Business interruption • Loss of anticipated savings.
  • • Loss of business opportunity, goodwill or reputation – Any indirect or consequential loss or damage.

12. Governing law and jurisdiction - Amicable dispute resolution

These general terms and conditions are governed by Laws of France and any dispute will be referred to the Court of Nanterre on that shall have exclusive jurisdiction over any dispute. Unless prohibited by public policy provisions, any dispute that may arise in connection with the performance of these terms and conditions may be submitted to PRIPLAK for consideration, with a view to amicable resolution, before being referred to a court. A request for amicable resolution will not suspend the time limit for taking legal action.

13. Variation of general terms and conditions

PRIPLAK may vary these general terms and conditions at any time. The general terms and conditions applicable to you are those in force on the date you place an order or log in to this website. PRIPLAK naturally agrees to retain all previous versions of its general terms and conditions and to provide them to users upon request.

14. Miscellaneous

a. Severability

hould a clause of these general terms and conditions be declared invalid by decision of a court, this will not affect the other clauses, which shall remain in full effect.

b. Forbearance

No forbearance by PRIPLAK in relying (either temporarily or permanently) on one or more clauses of these general terms and conditions should be construed as a waiver of the right to rely on the other terms and conditions.

c. Contact us Should you have any questions, comments or concerns regarding these Terms and Conditions, any part of this website, or regarding any of our products and services, or if you have experienced technical problems while using this website, please send an email to the following: